NSF / Receive Payment Reversal

If a client’s receive payment has been returned to the agency after it was included in a deposit, you have to remove the money from the bank account and reverse the application of the receive payment to specific invoices. This process also allows for the creation of a charge back to the client for the returned payment. Charging a fee back for NSF is available ONLY for clients. NSF flag functionality is available for the following entities but is for information purposes only and will not create a fee:

• Employee
• Retail Agent
• Carrier
• Additional Interest
• Finance Company
• Tax Authority
• Vendor

To Reverse a Received Payment

1. Locate the original receive payment and click the Details icon.
2. Click Reverse.

3. In the Reverse Payment pop up, select NSF from the drop-down list. Enter a note in the Reversal Reason field (up to 20 characters).
4. Click OK to complete process.

Note: Both the reversing entry and the original entry will have "Reversal Reason" displayed.

5. Click Payment Summary to view the reversal on the receive payments tab:

The following actions will occur after completing the reversal of a deposited receive payment:

• Client’s transaction summary will reflect the reversal of all associated applications to invoices.
• Client invoice receivables tab will reflect the reversal of all associated applications to invoices.
• Client’s transaction summary will reflect the charge invoice created, if applicable.

Note: To remove the amount from the bank account, add a negative Deposit picking up the reversed receipt by clicking the Receipt link on the deposit.