Non-Renewals

Non-renewal of policies is to identify when a policy will not be renewed in the agency. Flagging these types of policies lets everyone know the status of the policy and allows recording visually as well as documenting the policy with an action.

Note:  The Action Types must be created and associated with the Action Topic of Non-renewal before using.

To Flag as a Non-Renewal

1. Select the client.
2. From the Client menu, click the POLICIES link.
3. Select the non-renewing policy by clicking the Details icon.
4. In the policy header, select the Non-renewing check box.

Selecting this check box will open the Non-Renewal dialog box.

Note: The Status type cannot be changed.

5. In the Reason drop-down list, select the reason of non-renewal. Reasons are created as Actions (see to define reasons below).
6. In the Notes box, enter any information about the non-renewal. The information entered in this box will become the 'memo' of the Action.
7. Click Save. The action will be added. The revised underwriting screen is displayed with the issuing carrier crossed out.

Note: A policy flagged as Non-renewing uses the Stage and Status to determine how the policy may be serviced. Non-renewing does not change policy servicing.

To Define Reasons

1. On the Utility menu, click SETUP. The Actions setup appears by default. Before adding a new Action Type, search to see if the action already exists and avoid duplicates.

2. Select the types tab and click [Add New].

3. Enter a reason in the Type field and click Save.
4. Select the actions tab and click [Add New].

5. In the Topic drop-down, select Non-Renewal.
6. In the Type drop-down, select the reason which was just created.
7. Click Save. The new action is saved.

Or

Click Save & Add to save the action and continue to add another new action.

Or

Click Cancel to abort the process.